Tag: gig-cx

Recent Posts

How Gig-CX is rewriting the rules of workforce management

Workforce management leaders are facing the stark reality that continuing with the traditional BPO solution they’ve employed for the past 40 years for capacity planning is no longer working.

flex, gig-cx, retail, Workforce Management

There is no labor shortage in the gig economy

While the gig economy raised its profile since the onset of the pandemic, businesses are still learning how to leverage the gig workforce to improve customer care.

contact center, customer loyalty, gig-cx, skilled agents

The CX Gap: And How To Navigate It

cx transformation, gig-cx, innovational cx

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Tag: gig-cx

Recent Posts

How Gig-CX is rewriting the rules of workforce management

There is no labor shortage in the gig economy

The CX Gap: And How To Navigate It

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