After workers pivoted and proved successful at working from home, a workplace insights firm analyzed some 4,000 sources on agile work arrangements to determine key findings for senior executives.
Four out of five workers consider telework a top job perk. Workforce satisfaction with remote work is high. Mandates around returning to the workplace lead most Americans to re-evaluate work-life balance, and many are finding rigid in-office hours are unbearable. The eight-hour shifts in a contact center, with restrictions around breaks and days off, further alienates a segment of experienced customer care workers.
The locations of brick-and-mortar buildings can limit the pool of available workers who could access your operations. If your workplace isn’t accessible by public transportation or far from a large pool of candidates, recruiting is complicated. Your company likely needs employees with a range of qualifications, proficiency in other languages, and specialized skill sets. Access to the most qualified workers shouldn’t be hindered by your address.