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Energy and Utilities

Energy & Utilities

An experience that will electrify your customers

Empower your business with specialized support that seamlessly integrates with your operations.  With a deep understanding of energy infrastructure, green energy, regulatory and non-regulatory frameworks, smart devices, and technical intricacies, we deliver a comprehensive suite of solutions to deliver an improved customer experience when your customers needs you most. 

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We optimize efficiency, drive innovation,

and propel your success

Cost Savings

With inflation on the rise, Energy and Utility organizations need to lower costs. Lighten your load with a vendor partner that delivers contingent work optimization and a variable cost model that helps save more. By reducing both the amount of services needed and unproductive time, and flexing resources to improve overall utilization, the Arise® Platform can help you deliver up to 32% cost savings over your traditional solution providers.

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Flexibility & Business Continuity

With the increasing frequency of extreme weather events, regulatory changes, and market fluctuations, consumers expect their utility providers to be resilient. The massive network of geographically dispersed Service Partners on the Arise® Platform coupled with our proprietary scheduling system can deliver up to 200% intraday flex. We know that the services energy and utility providers deliver can sometimes be life or death matters and you need a network that can make sure you are there when your customers need you. Now that’s demand response!

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Efficiency & Reliability

Consumer needs can change as frequently as the wind. Eliminate resistance and deliver faster problem resolution, improved customer satisfaction, and a more efficient handling of inquiries. From scalability, specialized expertise, and 24/7/365 support to omnichannel operations, data-driven decision making, and advanced digital technologies, the Arise® Platform streamlines operations and delivers a customer experience that exceeds all meter counts.

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Access to Specialized Skills

Customer support in the energy and utilities sector requires a reservoir of knowledge. Service Partners on the Arise® Platform have a deep understanding of the Energy and Utilities industry, including knowledge of energy sources, distribution systems, new technologies, billing processes, and regulatory frameworks. Their ability to empathize with customer concerns while patiently working towards solutions is illuminating.

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Innovation & Digital Transformation

Energy and Utility leaders infuse a culture of sustainable innovation. As does Arise. We help energy and utility companies implement smart technologies and stay at the forefront of industry trends such as resource optimization, ChatGPT, and generative AI. Our expertise supports grid modernization for your CX solution, ensuring your competitiveness in a rapidly evolving industry.

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Sustainability & Environmental Responsibility

Consumers appreciate utilities that invest in renewable energy sources, energy efficiency programs, and environmentally responsible practices. With GigCX, resources that work virtually on our platform. you can reduce carbon footprint traditionally associated with long commutes, as well as the need for extensive office spaces and facilities, decreasing the environmental impact associated with maintaining large office spaces.

What makes GigCX Service Partners so brilliant?*

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some college or degree
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customer service experience
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retail/eCommerce support experience
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luxury goods experience
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excited to service a retail/eCommerce program

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

“You are our partner of choice as we migrate our business - because of your agility.”

Commercial Manager, Energy & Utilities Industry
CASESTUDY

Home security client dodges customer service disaster with the Arise® Platform’s flex capacity.

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Arise is the “superconductor” between your company and great CX

Customer Support

Customers value clear and transparent communication from energy and utility providers. Whether it’s in voice or digital channels, the Arise® Platform delivers industry-leading support for appointment scheduling, billing and payments, account management, service disruptions, complaint resolution, and general information about your best-in-class products and services.

Sales & Upselling

Enlighten your customers about industry trends and regulatory changes while promoting new products, services, and programs to existing and potential customers with ease. Service Partners on the Arise® Platform focus on building strong relationships with customers, providing transparent information, and offering solutions that align with consumer needs.

Technical Support

Technical support services are crucial for addressing issues related to infrastructure, devices, and other technology matters. Improve issue resolution times and enhance customer satisfaction with intelligent answers to technical problems, clever system diagnostics, and patient troubleshooting, all in adherence with data security and privacy regulations.

Outage Management & Emergency Response

When electricity is a matter of life and death, Arise is ready to facilitate emergency operations. The Arise® Platform can support a high volume of calls during outages, providing real-time updates to customers, and coordinating with field crews to address service disruptions. Whether it’s during a natural disaster or safety-related incidents Service Partners on the Arise® Platform can help communicate important information to customers, coordinate responses, and promote greater public safety.

Meter Reading & Data Management

Trust Arise and our inventory services solution, to collect and manage data from utility meters, such as electricity, gas, or water meters. This includes data validation and quality assurance checks, as well as meter maintenance and inspection. Our seamless integration with your back-end systems streamlines data flow for billing, analysis, and reporting.

Market Research & Surveys

Gather actionable insights, understand market dynamics, and make informed business decisions with market research, customer satisfaction surveys, and feedback collection. Service Partners on the Arise® Platform proactively probe for additional details or explanations, ensuring a deeper understanding of participants’ opinions and perspectives.

Increase Your Knowledge Pipeline

Learn how to integrate more effective customer experience strategies to increase customer retention.

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Put an added spark in your customer journey. Meet with an Energy and Utilities expert!

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