Cruise client “sails” to new success with innovative learning journeys

Cost-Effective: Low operational costs without sacrificing service quality make Jamaica an attractive option. Jamaica is not only wallet-friendly but also tech-savvy.

Strong Infrastructure: The island has invested heavily in a fully digital telecommunication system, keeping pace with industry expectations for advanced technology solutions. Reliable internet and telecommunications infrastructure ensure uninterrupted service.

Regulatory Compliance: Jamaica has made strides in aligning its regulations with international standards, simplifying contractual processes.

This ensures that even with low operational costs, the quality of service remains uncompromised, thanks in part to Jamaica’s alignment with international regulations and standards. The island’s commitment to technological advancement, along with its adherence to global best practices, makes it an exceptionally attractive outsourcing option. This harmonious balance of cost-effectiveness, tech-savvy infrastructure, and regulatory alignment elevates Jamaica as a prime destination for outsourcing needs.

Tackling Language Barriers Head-On

The global customer service scene is a moving target, constantly adapting to market demands and technology shifts. Our previous post in this blog series pointed out why Jamaica is becoming the go-to destination for nearshore outsourcing. Between its strategic location, labor benefits, and a solid call center infrastructure, Jamaica is truly rising as a nearshore champion.

Let’s talk about language and culture—the bedrock of any customer service operation. Arise Jamaica excels in providing seamless communication, effectively bridging the language gap that often plagues customer interactions.

Why Language Isn’t a Hurdle in Jamaica with Arise?

-First off, Jamaica is one of the largest English-speaking countries in the Western Hemisphere, with an accent that resonates well in North America.

-Rooted in its British colonial history, Jamaica boasts a vast pool of proficient English-speaking agents, offering quality and cost-effective service solutions.

-Given the close trading relationship between the U.S. and Jamaica, brand awareness is strong, and economic ties run deep.

-American culture is not foreign to Jamaica. Many residents have family in the States and are attuned to American TV, sports, and consumer preferences.

-The “Arise Standard” ensures that all service partners are thoroughly vetted and background-checked, including top-notch language assessments.

How Arise Vets Language Skills?

1. Pre-Screening: Prospective agents undergo a comprehensive seven-year criminal background check from an accredited institution.

2. Skill Evaluation: We use psychometric analyses to identify agents who’ll excel in a remote work environment, focusing on traits like motivation, integrity, and computer literacy. We can also screen for specialized skills in customer service, tech support, and sales.

3. Voice and Clarity Tests: To ensure language proficiency, we conduct specific voice assessments evaluating both accent and clarity.

4. Custom Assessments: Depending on the client’s needs, additional assessments like grammar, technical skills, and data entry tests may be conducted.

Language barriers? What language barriers? At Arise Jamaica, we’ve got it all figured out, so you don’t have to. Our stringent vetting process and emphasis on cultural alignment make language issues a thing of the past, enhancing customer satisfaction one call at a time.

Navigating Data Security Flawlessly
In an era where data breaches make headlines almost daily, Arise Jamaica sets the standard for impenetrable data security. One Senior Regional Operations Manager in the Travel & Hospitality Industry touted Arise as consistently topping the list for overall security among Brands, exceeding all other providers.

With its three-decade track record of leveraging cutting-edge technologies, Arise has developed a fortress-like, cloud-based platform that connects brands with a handpicked network of remote, gig-economy Service Partners. This tech-savvy approach ensures efficiency, responsiveness, and a security framework that’s unparalleled in the industry.

Say hello to the Arise Secure Desktop—the outsourcing industry’s only custom-built virtual workspace. This blend of state-of-the-art hardware and software permits the Agents to securely connect with brand systems, translating to quick deployments, secure environments, and substantial savings in overhead costs.