The largest provider of pallet and container pooling services had an urgent count request that could not be effectively completed by their existing vendor partner. Because of this vendor’s shortfall, a reliable partner that could be both consistent in its efforts and flexible enough to meet unexpected demand became an imperative. The partner also had to be proactive with feedback.

In winter 2023, the world’s leading digital roadside assistance platform, was challenged by recent cut-backs and budget constraints.  Not wanting to end its existing contract with Arise and the high-quality support being delivered to its 200,000+ drivers across America or move its contact volume to a next best provider in Columbia, the client enlisted Arise’s creative solutioning to uncover a more cost-effective alternative to the current onshore offering.

• Required a solution that could scale to support seasonal Spring and Fall activity as well as frequent call surges from weather events

• Requires a diverse business solution to support a diverse market across four Canadian provinces

• Need for a strong customer experience and lack the ability to effectively cross-sell products and services

Movate, a Business Process Outsourcer servicing a major player in the home improvement retail sector, faced a significant challenge: meeting ramp-to- proficiency targets for their agents. Based on our home improvement retail client’s glowing endorsement of Arise’s cutting-edge virtual learning programs, Movate turned to us for Learning and Instruction-as-a-Service solutions.