Videos

Brian_Cantor_CCW_Digital_Principal_Analyst

What WFM strategies are working today?

06.39 min

group_people_talking

We at Arise

Meet We @ Arise!

Robert_padron_cro

Transformation with Gig-CX

2:29 min

Brian_Cantor_CCW_Digital_Principal_Analyst

What’s driving the labor shortage in contact centers

02.35 min

Brian_Cantor_CCW_Digital_Principal_Analyst

Are agents prepared to support complex interactions?

05.57 min

Brian_Cantor_CCW_Digital_Principal_Analyst

What are the key trends and challenges faced by WFM leaders in CX today?

04.46 min

Brian_Cantor_CCW_Digital_Principal_Analyst

What’s driving down the labor force participation rate?

04.46 min

Ivan_Kotzev_Nelson_Hall_Analyst

Customer Care in the Banking, Financial Services, and Insurance industries

06.01 min

Ivan_Kotzev_Nelson_Hall_Analyst

What are CX Management outsourcers single biggest need?

05.28 min

Ivan_Kotzev_Nelson_Hall_Analyst

How are BFSI organizations preparing and empowering customer care agents to drive high quality, complex interactions and support financial goals?

03.59 min

John_Pompei_panel_member_sitting_on_chair

The Arise® Platform Be There, Be Aware, Be Essential

2:54 min

Judith_rodriguez_svpgm_customer_success

What changes have your clients in the BFSI sector been experiencing in relation to their CX?

03.03 min

Judith_rodriguez_svpgm_customer_success

What is Arise doing differently to reduce or eliminate “acceptable failures”

01.56 min

Judith_rodriguez_svpgm_customer_success

What is Arise doing differently to reduce or eliminate “acceptable failures” of today’s staffing models, improving productivity, and further reducing costs?

02.13 min

Judith_rodriguez_svpgm_customer_success

How does Arise better support complex interactions?

04.51 min

nate_brown_Moderator_sitting_on_Chair

Customer Experience Elevation

2:40 min

danielle_venta_VPGM_Strategic_Account_Management

How is Arise using innovation to completely reinvent capacity planning?

02.17 min

danielle_venta_VPGM_Strategic_Account_Management

Are agents prepared to handle more complex, sales related interactions?

02.26 min

judith_rodriguez_SVPGM_Customer_Success

Reimagining the CX Workforce

2:29 min

danielle_venta_VPGM_Strategic_Account_Management

The labor shortage is severely impacting the CX organizations, particularly in Travel.

03.17 min

danielle_venta_VPGM_Strategic_Account_Management

How are the Retail and eCommerce industries thinking of Black Friday

02.15 min

man_sitting_panel

Reinventing Workforce Management with Gig-CX

3:02 min

female_sitting_chair_panel

Virtual-First Learning and Development

3:46 min

judith_rodriguez_panel

The Arise® PlatformTechnology that Elevates Customers

2:34 min

danielle_venta_VPGM_Strategic_Account_Management

How capable are agents of interacting with customers to improve sales and financial goals?

02.30 min

danielle_venta_VPGM_Strategic_Account_Management

How does Arise ensure agents are properly positioned to provide the best customer and sales support?

01.59 min

danielle_venta_VPGM_Strategic_Account_Management

How does Arise keep Service Partners and their agents engaged?

03.00 min

text_image_the_remote_learning_primer

Talk to us about the crucial role of learning in the post-COVID world and how it’s different from the way things were 18 – 24 months ago.

2:31 min

text_image_the_remote_learning_primer

When we look at the traditional approaches to learning, what’s missing about the ways they are conceptualizing their learning programs to drive success today

1:41 min

arise_gaming_character_virtual_reality

A Holistic Approach to Player Experience

02.23 min

arise_gaming_character_virtual_reality

Player Experience, An End-to-End Approach

01.49 min

arise_gaming_character_virtual_reality

Leveraging Game Superfans

01.34 min

arise_gaming_character_virtual_reality

Understanding Player Behaviors to Maximize ROI

01.44 min

text_image_the_remote_learning_primer

What steps is Arise taking to make sure desired outcomes are remaining at the forefront?

1:27 min

arise_gaming_character_virtual_reality

Achieving Player Loyalty

01.07 min

text_image_the_remote_learning_primer

In thinking about what you shared previously about the traditional approach to learning. How are these best practices making a difference? Can you give us an example?

1:36 min

arise_gaming_character_virtual_reality

Player Engagement

01.03 min

arise_gaming_character_virtual_reality

Player Affinity

02.44 min

arise_gaming_character_virtual_reality

Player Experience, A Customized Framework

01.45 min

text_image_the_remote_learning_primer

When you think about moving a traditional learning program to a virtual environment, what is most important when it comes to program design?

8.54 min

text_image_the_remote_learning_primer

What sort of best practices has Arise developed in relation to learning design?

3:55 min

arise_gaming_character_virtual_reality

Seamless Player Experience

1 min

text_image_the_remote_learning_primer

How has Arise’s approach to learning design impacted agent proficiency?

2:06 min

arise_gaming_character_virtual_reality

L&D – An Essential Component of Player Support

00.52 min

arise_gaming_character_virtual_reality

Arise Platform + Player Experience

00.40 min

text_image_the_remote_learning_primer

Virtual-first instructors need to know how to engage learners in a virtual environment. Why is this so important?

1:22 min

arise_gaming_character_virtual_reality

Engaging Your VIP Players

00.54 min

text_image_the_remote_learning_primer

In what ways is Arise delivering learning experiences to ensure maximum learning comprehension?

1:43 min

text_image_the_remote_learning_primer

How do we measure success?

3:49 min

text_image_the_remote_learning_primer

With more than 25 years of experience what drove you to become a virtual instructor?

1:10 min

text_image_the_remote_learning_primer

3 Ways to Improve Your Virtual Learning Results

1:10 min

We@arise – 2022 Recap

Meet We @ Arise!

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