How Gig CX is Radically Transforming Customer Care


With chaotic volume spikes across more channels than ever, CX leaders cannot continue to do things the same way. You have to change.

Gig-CX is allowing Brands to flex capacity up to 200% intraday while delivering 90% utilization and hitting #1 in NPS over Traditional BPOs.

In this whitepaper you will learn about 5 ways CX is changing in the post-COVID world:


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