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Jamaica isn't just about reggae and beaches; it's quickly becoming a hub for nearshore contact center outsourcing. So what makes this Caribbean island such a compelling choice?

Outsourcing customer service has been a hot topic in boardrooms across the world, and nearshore locations like Jamaica are often on the shortlist. But what are the pros and cons of making this strategic move? Let's dig in.​

Welcome to the first installment in our exciting new blog series all about nearshore outsourcing!

As we peer into the future of nearshore outsourcing, it's clear that Jamaica is a rising star in the industry. But what's next, and how is Arise leading the charge?

Customers do not think (or behave) like they used to. Major shifts in consumer psychology were already happening, but in many ways these were accelerated through the pandemic.

The companies we do business with say a great deal about us. Ultimately, we all want to develop relationships with companies in the same way we do with other people. We gravitate towards those we can trust, and who act in a manner consistent with our own values.

We@arise – 2022 Recap

Meet We @ Arise!

For a CX executive, it’s your #1 problem: a consumer contacts your contact center with a question about a product or service, wants to compare travel itineraries, or needs assistance with a bank transaction

For any CX executive in today’s workplace, meeting the talent quota is only the first step in delivering a high level of customer satisfaction.

Workforce management leaders are facing the stark reality that continuing with the traditional BPO solution they’ve employed for the past 40 years for capacity planning is no longer working.

While the gig economy raised its profile since the onset of the pandemic, businesses are still learning how to leverage the gig workforce to improve customer care.

Arise Virtual Solutions Inc. is committed to doing business the right way to maintain and enhance our reputation in the marketplace by demonstrating integrity in all aspects of conducting business.

Being there for our customers seems especially important this season.